Frequently Asked Questions
- Quick Turnaround
- High Quality
- Fair Price
Got questions? We've got answers! We offer an array of frequently asked questions and answers in response to inquiries from clients. Find answers and general information quickly below.
How does the process work?
We have a well organised workflow management system that manages and defines a series of tasks within our organization to produce the best work possible for you. Every process and workstream path is modelled in such a way that your order gets delivered without delays in the highest quality and efficiency.
Which payment options do you accept?
We accept PayPal, Western Union and Moneygram.
What information do you need from me?
Once you have purchased a service, our support team will contact you within 24 hours to request the needed material and information from you to deliver the order.
How long do you need to complete an order?
The estimated turnaround per project depends on which service you have picked. Our duration is to be considered by the customer to be an estimation. Estimated project duration should be deemed to be from the date that requested project content has been received. Design work gets delivered within 24 hours. We cannot estimate the turnaround time for a promotion project in general as it depends on the individual service you have purchased (please check service page for specific details).
Do you provide support throughout the work process?
Yes we do. We offer full e-mail and live support throughout the whole work process.
When is the work process finalized?
Our work process for your purchased service is finalized once the service has been delivered and approved. Revisions for design work need to be requested within (7) days after draft has been sent via e-mail. When we have received your feedback on the draft, we will make any changes that you require within 24-48 hours.
How many design revisions do your clients get?
We offer unlimited revisions for your design project to chosen concept. When no concept gets provided, we create a concept. If it is a complete change in design, we would work out a re-do at a discounted rate. The customer agrees that changes required over and above the estimated work or required to be carried out after acceptance of the draft design will be liable to a separate charge.
What license do you grant me for my design work?
Any designs created for the customer or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without our express written consent.
What is your refund policy?
We do not grant refunds once the work process has been started.
What are my responsibilities as a client?
Timely communication is number one. It is imperative that the client communicates changes in a project, timelines, or anything related to the project and due date.
Do you work under non-disclosure agreements?
Yes, we work under non-disclosure agreements. Client privacy is extremely important to us and we take it seriously. You can be assured we will never contact your clients on anyway non-related to your project.
What hours do you work?
Our office is open from Monday to Friday, from 8am to 8pm MET. We also work on weekends. Those days are taking into consideration for our scheduled deadlines.